You’ll get everything first and best:
Reach - Personal text messages
Chat – Talk to Kei Nishikori himself
Live Stream – Tune into live broadcasts
Thoughts - Get status updates throughout the day
Photos – Best of the best images
Music – Create your own playlist of the best, newest, unreleased music
Video – Watch exclusive recorded videos
Forums– Connect with other fans & stay up-to-date on all the good stuff happening here
VIP QR Code – Your ticket to private events
Nope. It’s 100% add-free. It’s just you and Kei Nishikori.
To edit profile information such as your phone number, password, birthday etc. follow the steps below.
1. Login to your account and select "Memberships" in the upper right hand corner of the home page
2. In your profile column to the left of the page you can edit your profile details
To edit your Avatar is simple, just follow the steps below.
1. Login to your account at www.keisapp.com
2. Select "Membership" in the upper right hand corner
3. In your profile column to the left of the page, viewing your Avatar, select "Edit"
Unfortunately we have no way for Kei Nishikori to contact you without your number. However, we can assure you that you’ll never receive any spam messages or promotional calls.
If you have the wrong email address registered with your account please feel free to submit a request to us at firstname.lastname@example.org with the correct information and we will gladly update your email address.
We’ll never charge you to receive anything from Kei Nishikori. However, your mobile service provider's standard rate for receiving calls and text messages may apply.
We will not charge you to receive international calls or text messages. However, various charges may be applied from your mobile service provider. To find out more, please contact your provider concerning their policies and rates on receiving international calls and text messages.
An email with your username and password reset link is now being sent to your profile email address.
Haven't got your password email yet? The email should arrive in a few minutes after the request. If it still has not arrived in your inbox it is possible that the email may be filtered as spam by your email host. Still concerned? Submit a request to us at email@example.com and we will be in touch.
You’ll pay your first membership fee upon sign-up. After the initial fee, your account on file will be automatically charged each month unless you change your account settings before the next billing cycle. Cancel anytime.
You can cancel your membership at any time through the website via the Membership tab in the upper right hand corner of the screen.
Credit Card Cancelation:
1. Log-on to your account at www.keisapp.com
2. Select "Membership" in the upper right had corner
3. Select "Cancel"
If you subscribed through Paypal, Google Wallet, or iTunes, please be sure to cancel your membership directly through them.
If you have any questions please feel free to reach out to us at firstname.lastname@example.org.
To edit your payment information you must update your details within your subscription service of choice (iTunes, Paypal, Google Wallet).
If you subscribed using a Credit or Debit card, please reach out to our customer service team at email@example.com and one of our representatives will be happy to assist you.
Found Member status is given to the first 1,000 All Access paid members of www.keisapp.com. To become a Founding Member, you must subscribe to an All Access membership. Your Founding Member badge will then appear on your membership settings found under the membership tab.
You can subscribe to www.keisapp.com through iTunes, Paypal, or Google Wallet.
Receipts of your payments can be received from iTunes, Paypal or Google Wallet. If you have any trouble gathering your receipts, please feel free to reach out to us at firstname.lastname@example.org
Please contact support with for any payment processing issues by sending us a request at email@example.com and we will be in touch soon.
Check your password and login information. You can also retrieve your password by selecting the “forgot password” text on the login page. For additional support feel free to submit a request to us at firstname.lastname@example.org.
Currently memberships cannot be placed on hold, but you may choose to opt-in for our free version by canceling your account.
Yes, though you’ll need to re-enter your payment information.
No. Accounts are designed for personal use only. Allowing the use of an account by more than one person would be unfair because many people would have access to content for the cost of a single subscription.
All funds are processed in USD. Contact your bank to find out your current conversion rate.
Unfortunately, if a call has been missed, you may receive a voicemail but unfortunately we cannot guarantee that you will receive it. This matter is something that lies within the hands of the service provider that is used to enable Kei Nishikori to make calls across the globe. This is an issue we are hoping to soon find a solution for as soon as possible and we appreciate your patience in the meantime.
We do not refund partial month memberships or prorated amounts. However, very rarely, if there are special circumstances where we determine it is appropriate (e.g., www.keisapp.com is unavailable for days due to technical difficulties), we may provide credits/refunds to affected subscribers. The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion, and the provision of credits in one instance does not entitle anyone to credits in the future under similar or different circumstances.
Try refreshing your page or signing out and signing back in. If you’re still having issues, submit a request to us at email@example.com.
Please be sure your billing information is up to date as lapsed payment information may cause access issues. For additional support, go to firstname.lastname@example.org to submit a request. The Customer Service Team will be in touch shortly.
Check that you have entered the correct phone number.
1. Login and select "Memberships" in the upper right hand corner
2. In your profile column to the left of the page you can edit your details, including your phone number
Still not working? Submit a request to the Customer Service Team at email@example.com and they will gladly help you.
There can be a number of reasons why you’re not hearing any sound. Try the following solutions:
Questions or issues? Submit a request to us at firstname.lastname@example.org and our Customer Service Team will be in touch shortly.
Please try the following steps to sort out connection problems on your web-browser:
1. Restart your computer and run www.keisapp.com again.
2. Make sure that your internet connection and wi-fi network are working properly.
If these steps didn't work, please try another WiFi connection or feel free to submit a request to us at email@example.com.
Yes! The Live Archive feature allows members to view Live events after they have occurred, so you'll never miss that special moment. The Live Archive can be found on the same tab as the Live Stream.
IPad and Tablet users may experience some technical difficulties, as these devices are not yet fully compatible with www.keisapp.com. Questions? Submit a request to us at firstname.lastname@example.org.
No. Currently access is only limited by your membership level. You must be at least 13 years old to sign up for an account
We are excited to announce that we will be launching www.keisapp.com in App form available for: iPhone and Android users in 2014 Stay tuned for the reveal of the launch date.